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lhoran19
New Member

I was entering NY State return info and got the message, "Hm looks like we hit a snag". I have reviewed content - nothing appears inaccurate...what do I do now?

 
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1 Reply
MarilynG1
Expert Alumni

I was entering NY State return info and got the message, "Hm looks like we hit a snag". I have reviewed content - nothing appears inaccurate...what do I do now?

Sometimes the 'hit a snag' is a temporary connectivity issue.  When I got this message, I went Back a few screens, then returned to the section and was able to continue.

 

You could also try temporarily disabling anti-virus programs while working in TurboTax.  Here's How to Turn Off Anti-Virus Programs.

 

@lhoran19 

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