2901798
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

I want to save file on my personal desktop, WITHOUT a password. Turbotax won't let. It wants a keychain password and I don't have one.

I, too, have found what appears to be a solution. I am using TurboTax 2022 on a Mac laptop running Ventura 13.2.1.  I used a variation on Gray Wyn's suggestion.  First, I found the Keychain entry for the Intuit ID with the Password matching the requested "pdrxxx..." on the Keychain Access app.  I found two (2) Intuit IDs, only one (1) correctly matched the requested Keychain Password entry.  Each Keychain ID entry was for a different Application, version year, of TurboTax.  Right-click the matching Password to view the GET INFO screen.  

I found that the requested Keychain Password allowed access for the previous version of TurboTax, 2021.  Rather than DELETE the Keychain Password entry and possibly create a problem for accessing the TT2021 Application and data, since I created the 2022 file from 2021 data file, I added the Turbotax 2022 application to the Access Control list of allowable applications for the 2021 Keychain Password.  I opened TT2022 and was able to open the FILE menu and save the file.  I verified the save by checking the GET INFO screen for that file.  I then closed the file and application, reopened, saved, and rechecked the Get Info screen.  The screen reflected a new Modified date and time.  I did a final check by accessing my Tax 2021 application and files.  The TT2021 app suggested an update.  I ran the update, access the file, and ran a Final Review of the 2021 Return.  It appears that the issue has been solved, however, I have not done a RESTART of my computer.  I will do so after I run a backup.  If any issues are found I will provide a follow-up to this post.  Please, let me know if this helps.

CassLO
Intuit Alumni

I want to save file on my personal desktop, WITHOUT a password. Turbotax won't let. It wants a keychain password and I don't have one.

Please see the below TurboTax FAQ, which includes instructions on how to remove the password:

How do I access my password protected TurboTax Desktop file if I forgot the password?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

I want to save file on my personal desktop, WITHOUT a password. Turbotax won't let. It wants a keychain password and I don't have one.

Trying to install Turbo premier. Turbo wants my "keychain password". I don't know what this is.

I want to save file on my personal desktop, WITHOUT a password. Turbotax won't let. It wants a keychain password and I don't have one.

Tiffany, I can't complete install. Can't get past this keychain issue because I don't know what a keychain is.

AnnetteB6
Expert Alumni

I want to save file on my personal desktop, WITHOUT a password. Turbotax won't let. It wants a keychain password and I don't have one.

Take a look at the following TurboTax help article to see if it will help:

 

How do I access my password-protected TurboTax Desktop file if I forget the password?
 

@challatur19 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
JonFS
New Member

I want to save file on my personal desktop, WITHOUT a password. Turbotax won't let. It wants a keychain password and I don't have one.

Can confirm that it worked for me, too.

I want to save file on my personal desktop, WITHOUT a password. Turbotax won't let. It wants a keychain password and I don't have one.

This worked for me and I was then able to download the 2024 Tax software on my Mac- previously I kept getting prompted for the  keychain password.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question