I want to review my account activity. It appears I was charged twice for the same 2016 product

[JulieM · Accepted solution]

You will need to contact Turbotax Product Support and they will be able to look up all charges that occurred.  To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

https://support.turbotax.intuit.com/contact