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I want to file my return under the free service

 
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1 Reply
Coleen3
Intuit Alumni

I want to file my return under the free service

If you had an entry that required you to upgrade, in order to continue with it, you will need to keep Deluxe.

In TurboTax Online, you can erase your return and start from scratch as long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered.

  1. If you haven't already done so, sign in at TurboTax.com and select the blue Take me to my return button.
  2. On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).
  3. Answer Yes in the pop-up to confirm.
  4. After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.
  1. If you're signed in under last year's login, we'll automatically transfer last year's info over if you select the PLUS upgrade, Deluxe, Premier, or Self-Employed. Federal Free Edition (without PLUS) does not include the year-over-year transfer feature.

If you can't Clear & Start Over after you've registered, and it's convenient, consider opening a new account under a new username. Up to 5 accounts can be tied to the same email address.

Here’s how:

  1. Sign out of TurboTax Online.
  2. Select the TurboTax Online product you want to use for the second return and proceed.
  3. On the Create your account screen, set up a new login for the second return.
  • You can reuse your email address if you want to receive e-file notifications for the second return.
  • Up to 5 accounts can be tied to the same email address.
  • After you've created the new account, you can start working on the second return.
  • Otherwise, try to post another question about your problem and someone should be able to help you fix i


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