I using online turbo tax... It is spinning wheels for ever

[orkandasamy]

while downloading stock details, it is stuck and blue spining wheel

[GiseleD]

You may want to log out, clear your cookies and cache, and then log back in. 

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Safari for iOS (mobile devices)

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
• Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

[nyakasgoods]

It doesn't work!

[MichelleLO]

@nyakasgoods What issue are you having specifically that the prior recommendation did not solve? Please clarify your issue so we can assist you. 

[nyakasgoods]

I have a blue spinning wheel that I'm unable to bypass. In Federal return - Other Tax Situation, when I click "Let's Keep Going" it returns to the "Deductions & Credits" and shows spinning wheel forever. Tried in 3 different browsers and iPhone TurboTax App. Everything is the latest version.

I spent 3 hours in the chat with your support, and they couldn't solve it. They don't know what it is.

[MichelleLO]

@nyakasgoods

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. 
Please see the following TurboTax FAQs to assist with this:
    • How to clear your cache 
    • How do I delete cookies?

[nyakasgoods]

I'm using TruboTax App for iPhone, and it has the same behavior. How do I clean cache and delete cookies in the App?

[HeatherPLO]

You would need to go into your browser setting in your phone to clear cache and cookies.  Also, try to close completely out of the App.  If these steps do not work, please try to file using TurboTax Online on a computer.

[nyakasgoods]

I cleaned the cache and cookies in my iPhone - same results. I tried on my computer online in 3 different browsers - Firefox, Chrome, and Safari - it breaks the same way. Any other ideas? May be you can escalate it to developers?

[CarissaM]

If you have cleared your cookies and cache as well we updating your browser, and still having the same issue. Please click here to contact customer service.