You'll need to sign in or create an account to connect with an expert.
Start by double-checking your Social Security number in TurboTax. If it's wrong, correct it and then resubmit your return. If you entered it correctly then...
Next check to see if you accidentally filed yourself by mistake earlier:
Check
Your E-File Status on this Secure TurboTax website
https://turbotax.intuit.com/efile/efile_status_lookup.jsp
- It will show the date you transmitted your return and if it was accepted or
rejected.
- Both your Federal and State will be listed separately if you filed both.
- It will tell you when you E-filed
- The electronic filing date
Then if it wasn't you:
Then it's likely that another taxpayer, inadvertently or otherwise, filed their return using your Social Security number.
You won't be able to fix this rejection; you'll need to file a paper return and attach a copy of the IRS form 14039 http://www.irs.gov/pub/irs-pdf/f14039.pdf
You "may" be the victim of tax-related identity theft. Please see this TurboTax FAQ for information on how to proceed:
https://ttlc.intuit.com/questions/1900655-tax-related-identity-theft
We strongly recommend that you call the IRS Identify Theft Hotline at 1-800-908-4490. You can also click here for additional information at IRS.gov. http://www.irs.gov/Individuals/Indications-your-identity-may-have-been-stolen-and-how-to-report-it-t...
Start by double-checking your Social Security number in TurboTax. If it's wrong, correct it and then resubmit your return. If you entered it correctly then...
Next check to see if you accidentally filed yourself by mistake earlier:
Check
Your E-File Status on this Secure TurboTax website
https://turbotax.intuit.com/efile/efile_status_lookup.jsp
- It will show the date you transmitted your return and if it was accepted or
rejected.
- Both your Federal and State will be listed separately if you filed both.
- It will tell you when you E-filed
- The electronic filing date
Then if it wasn't you:
Then it's likely that another taxpayer, inadvertently or otherwise, filed their return using your Social Security number.
You won't be able to fix this rejection; you'll need to file a paper return and attach a copy of the IRS form 14039 http://www.irs.gov/pub/irs-pdf/f14039.pdf
You "may" be the victim of tax-related identity theft. Please see this TurboTax FAQ for information on how to proceed:
https://ttlc.intuit.com/questions/1900655-tax-related-identity-theft
We strongly recommend that you call the IRS Identify Theft Hotline at 1-800-908-4490. You can also click here for additional information at IRS.gov. http://www.irs.gov/Individuals/Indications-your-identity-may-have-been-stolen-and-how-to-report-it-t...
I am getting the same error but since i did not create a user account until today, I am not able to check the status of my return using the link below. Is there an alternative way to check status?
I have used the turbo tax CD from costco for many users and never needed to create an account
Also i suspect that this error might be related to my submission to the IRS with bank account information for Covid-19 stimulus payment. It seems that the software was similar to TurboTax and I tried to file my return after getting the stimulus payment. Is there a way to check and correct for that error?
I had this same problem happen. When I called Turbo Tax the reason they gave me was if I had filed by SSN to receive the stimulus check (because my taxes were not yet filed) it will give you this error message. When I checked on my State return I did verify over the phone and they show nothing in their database for a 2019 return.
Hi, I am running into the same issue. System thinks I already filed because I submitted bank info for my stimulus payment. Did you find a solution?
If you submitted the non-filer form, it was processed by the IRS as an original filed return. Any subsequent filing cannot be filed electronically; it has to be mailed in.
If you file your return with a Form 1040X it will be processed like an amended return.
However, here are two other options:
Right now the IRS is not processing paper returns, but there will be no way for your to efile, so this is your only option. Be prepared for a longer than usual processing time.
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
brysoncormier01
New Member
Haven2025
Level 3
taxquestion14
Level 2
Mark-David
Level 1
Awdbat
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.