I thought I set up direct debit for my Kentucky taxes owed, but it was accepted on February 8 and the payment has never been drawn from my account.

[SabrinaD2]

There could be a few reasons for the delay in Kentucky drawing your direct debit if you set it up at the filing stage of TurboTax: Here are some reasons and next steps:

1. System Transition: System Transition: From February 26 to March 14, there will be a pause in some operations as the Kentucky Department of Revenue transitions to a new system. Expect at least a two-week delay in processing during this transition.  This could possibly impact returns filed earlier but not processed by February 26.
2. ACH Payment Issues: If there was an issue with the ACH payment, such as an incorrect account number.

To resolve this, you can:

• Contact the Kentucky Department of Revenue: Reach out to them directly at the phone number found here for assistance.
• Check Your Bank Details in TurboTax: Help ensure your bank account information. Use the steps here to locate the banking information you entered for payments and refunds is correct.