There could be a few reasons for the delay in Kentucky drawing your direct debit if you set it up at the filing stage of TurboTax: Here are some reasons and next steps:
- System Transition: System Transition: From February 26 to March 14, there will be a pause in some operations as the Kentucky Department of Revenue transitions to a new system. Expect at least a two-week delay in processing during this transition. This could possibly impact returns filed earlier but not processed by February 26.
- ACH Payment Issues: If there was an issue with the ACH payment, such as an incorrect account number.
To resolve this, you can:
- Contact the Kentucky Department of Revenue: Reach out to them directly at the phone number found here for assistance.
- Check Your Bank Details in TurboTax: Help ensure your bank account information. Use the steps here to locate the banking information you entered for payments and refunds is correct.
