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SusieCupcake73
New Member

I think I ordered the wrong product.

I ordered the Mac software download assuming that’s what I needed for my iPhone. Now it’s charged my back account but won’t let me file my taxes on my iPhone/iPad

4 Replies
Bees
Level 7

I think I ordered the wrong product.

The 2018 tax year is over so the mobile app will not work for you. A download of the cd version will work if you can rent or use a MAC.

 Contact turbotax during business hours to see if you can change your purchase. https://support.turbotax.intuit.com/contact/

Disclaimer: Not a tax professional. Information gathered from internet links. Anything dated in June 2019 was posted in prior years and is before the 2019 limits and changes.
xmasbaby0
Level 15

I think I ordered the wrong product.

You need a full PC or Mac to use desktop software.  You cannot use desktop software on a mobile device like an iPhone or iPad.

 

[edited to explain further-]---the mobile app is online software.  It not possible now to use any online TurboTax software.  Online tax preparation and e-filing are permanently closed.  In order to complete your 2018 return you need desktop software--the CD version or the download, which must go on the hard drive of a full PC or Mac.  That software cannot be supported/installed/downloaded on a mobile device.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
mcks2019
Returning Member

I think I ordered the wrong product.

i have wrong product. I need to do an LLC. and i have ID code:  [removed]  thought i was renewing my 2019 tax return ID: [product key removed].

i need to file a LLC

HELP

charles 

[phone number removed]

VolvoGirl
Level 15

I think I ordered the wrong product.

We can't help you in this user forum.

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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