I think I ordered the wrong product.

4 replies
34 views

I ordered the Mac software download assuming that’s what I needed for my iPhone. Now it’s charged my back account but won’t let me file my taxes on my iPhone/iPad

Bees

Level 7

The 2018 tax year is over so the mobile app will not work for you. A download of the cd version will work if you can rent or use a MAC.

Contact turbotax during business hours to see if you can change your purchase. https://support.turbotax.intuit.com/contact/

Disclaimer: Not a tax professional. Information gathered from internet links. Anything dated in June 2019 was posted in prior years and is before the 2019 limits and changes.

xmasbaby0

Level 15

You need a full PC or Mac to use desktop software. You cannot use desktop software on a mobile device like an iPhone or iPad.

[edited to explain further-]---the mobile app is online software. It not possible now to use any online TurboTax software. Online tax preparation and e-filing are permanently closed. In order to complete your 2018 return you need desktop software--the CD version or the download, which must go on the hard drive of a full PC or Mac. That software cannot be supported/installed/downloaded on a mobile device.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

mcks2019

Level 2

i have wrong product. I need to do an LLC. and i have ID code: [removed] thought i was renewing my 2019 tax return ID: [product key removed].

i need to file a LLC

HELP

charles

[phone number removed]