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Synora
New Member

I talked to the irs

Hi. I filed my taxes through turbo tax. I never received them because my bank account was closed before I could. When I called the irs. The lady said something about a green dot card or account. I don’t have an account with green dot. Or anything like that. I need my money so I can take care of my family. I tried callin turbo tax and the automated lady would NOT CONNECT ME TO SOMEONE. I have been trying for weeks and I know you guys are busy but I really need that money. 

1 Reply

I talked to the irs

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request


Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

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