I started a return 2 weeks ago, but it disappeared

Forum|Forum|2 years ago
August 18, 2024
6 replies
84 views

Hi, two weekends ago I started filing my 2023 return, I started it on Saturday, continued Sunday and Monday, then took a break for two weeks. Now the return that has three days of work in it is no longer in the system. *Some* of the documents I uploaded are there still, but most aren't, and the website wants me to start with "mandatory questions."

How do I get my work back? That is, how do I get the website to bring up the info I already completed in the incomplete return?

Also, the dropdown links in the community let me choose prompts indicating this issue is on Turbotax Premier for Windows but it's actually on the Turbotax Premium website edition (which i think is OS independent).

xmasbaby0

Level 15

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

xmasbaby0

Level 15

And....Do not confuse using online TurboTax with using the CD/download. Which software were you using? Premier is a version of the CD/download. "Premium" is a version of online software. They are not the same.

If you were using the CD/download then you need to be opening up the program from your own hard drive---the tax file is on your own computer. It is not online. If you already started a return using the CD/download then you do not go online to "log on."

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-tax-file-computer/L0XJvPaJr_US_en_US?uid=lro5b507

If you are using online, then you need to be in the right online account and use the right user ID to find the return you started.