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miketl13
New Member

I received an "Oops, something went wrong." message. How can I get to my tax return?

 
3 Replies
CaraLO
New Member

I received an "Oops, something went wrong." message. How can I get to my tax return?

If you are receiving this error, you will want to log out of your TurboTax account and proceed with deleting cookies and clearing cache.   Please find the following links that will assist you with that. Additionally, you may want to try a different browser. 

https://ttlc.intuit.com/replies/3302272

https://ttlc.intuit.com/replies/3301745

dv146164
Returning Member

I received an "Oops, something went wrong." message. How can I get to my tax return?

This did not work. Still getting the error. It has to do with Refund Advance but I cannot clear it. I have tried clearing cookies/cache, and multiple browsers. 

HeatherPLO
Employee TurboTax Specialist

I received an "Oops, something went wrong." message. How can I get to my tax return?

@dv146164

 

Please try the steps here to see if this will allow you to clear the error since this is related to a Refund Advance. 

 

 

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