I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

[redaccent]

I purchased turbotax 2024, Downloaded, and installed it but having issues opening the program. I keep getting the following message: "TurboTax error"..."Looks like we've run into an error"

[CatinaT1]

Have you tried closing TurboTax and clearing your Cache and Cookies if you are using TurboTax Online.  You could also try a different browser.

[redaccent]

i am actually doing the desktop version and i get the following messages while installing,  and then after finally able to install the version 2024 i get the last message when launching the program

[CatinaT1]

Ok, I would call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[redaccent]

looks like so far i was able to solve my issue, very painful process

[paulegarcia]

Please let me know how you were able to overcome this issue? I have tried all steps that TurboTax tech support provided, and nothing worked. I even uninstalled and reinstalled. I'm sure it was an update of some sort, because it worked earlier in the week.

[luxprop]

Same here.  Been using TT for at least 9 years, but now get the same stupid message.  Looking at "active tasks" list, it doesn't seem to be closing, even after rebooting - there are rows and rows of TT tasks active.  Maybe they think you should be on Windows 11?  Customer service has no idea what the problem is - all Intuit wants is your money.

[redaccent]

are you getting the same error messages?

[luxprop]

Exactly the same :

"Looks like we’ve run into an error.

We’re sorry but we need to close TurboTax." etc, etc.
I tried calling Intuit helpline, spoke to a very nice lady who had no idea what the problem was: "it works on Windows 11" - Duh!
I'm guessing their tech guys are all on Windows 11 and assume everyone else is, except Win 11 needs a computer upgrade to work, and I ain't gonna do it.

[cjherf]

I get the same error message, even after talking with four Intuit TurboTax representatives. I am very frustrated. I'll contact Customer Service again, for the fifth time, to see if I can finally launch TurboTax Premier 2024 successfully.

[KristinaK]

Sometimes, opening as Admin may help open the program.  

Another possibility is that you may need to run manual updates. Here is an Article describing the process.