In order to receive the affiliate discount, you must access the TurboTax website via the link provided in the email (from a partner such as your bank, credit union, or insurance company).
If you did access TurboTax through the affiliate link and did not receive the discount, you must speak with a live agent to discuss your billing inquiry.
To decide which option to connect with a TurboTax representative is best for you, please refer to the FAQ: What is the TurboTax phone number? https://ttlc.intuit.com/replies/3300041
For additional information on affiliate discounts, you may review the
FAQ:
How do I get my TurboTax affiliate partner discount?
https://ttlc.intuit.com/replies/4652791