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laterlaw2017
New Member

I paid turbo tax to get an extension and later file. Now turbo tax asking for payment to file?

I paid $130 to extend and file later, and now need to file. Turbo tax is showing me fees as if I paid nothing. Here is the receipt:
Order information
Qty Item Amount
1 TURBOTAX ONLINE SELF EMPLOYED TAX YEAR 2020 PREP $120.00
  Subtotal:     $120.00
  Sales Tax:     $10.65
  Total:     $130.65
2 Replies
VolvoGirl
Level 15

I paid turbo tax to get an extension and later file. Now turbo tax asking for payment to file?

Are you in the same account?   Maybe you added a state return or some other service.  State is a separate fee.

 

How to see your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

 

For help with fees

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

 

or Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

 

 

 

GeorgeDenseff
Level 3

I paid turbo tax to get an extension and later file. Now turbo tax asking for payment to file?

Many people have more than one TurboTax login.  Make sure that you are in logged into the logon that you used to file the extension and pay for TurboTax. 

If you cannot remember the ID that you used, put your phone number into the logon field when you sign in.  That will bring up a list of all your accounts and you can select the one that your used to file the extension and pay.

When you login to your account, go to Intuit Account at lower left.  Then Product & Billing.  Make sure that you are in your paid account. 

 

 

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