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hc-6
New Member

I paid for turbo tax deluxe yesterday when I filed my federal return. I went back today to file my state and it wants me to pay for deluxe again. How can I avoid?

 
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4 Replies

I paid for turbo tax deluxe yesterday when I filed my federal return. I went back today to file my state and it wants me to pay for deluxe again. How can I avoid?

The state program when using the Deluxe online edition is and additional $49.  Is this the amount you are being asked to pay?

hc-6
New Member

I paid for turbo tax deluxe yesterday when I filed my federal return. I went back today to file my state and it wants me to pay for deluxe again. How can I avoid?

I am being asked to purchase Turbo Tax Deluxe again for $59 when I already purchased it yesterday when filing my federal return. It is also asking for me to pay for the state return, which I expected.

I paid for turbo tax deluxe yesterday when I filed my federal return. I went back today to file my state and it wants me to pay for deluxe again. How can I avoid?


@hc-6 wrote:

I am being asked to purchase Turbo Tax Deluxe again for $59 when I already purchased it yesterday when filing my federal return. It is also asking for me to pay for the state return, which I expected.


Are you sure you signed onto the correct account?

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

 

If this does not help then contact TurboTax support for assistance.  Use the key words Billing Issue

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

aprice128
New Member

I paid for turbo tax deluxe yesterday when I filed my federal return. I went back today to file my state and it wants me to pay for deluxe again. How can I avoid?

I have had this happen before.  That time I called the customer service to figure out the extra charges.  They were able to fix it for me.  Give it a few days until it is fixed to do your taxes on.  I forget the number I used for their customer service line but they should have it somewhere on their site. Hope this helps a little 🙂

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