I paid for the MAX add-on, but when it took me to the Full Identity Protection page, I was not able to check the box near my signature. I had to "decline". What now?

[frazier-254]

Once I chose the MAX add-on option, I was taken to another page so that I could sign an agreement saying I agreed to the terms and conditions of the Full Identity Protection. However, I was not able to check the box in order to verify my signature, therefore I couldn't progress past the page. I wanted to finish my return, so I hit "decline". But now I paid $50 for MAX but without the identity protection. What do I do now?

[MonikaK1]

To activate your MAX benefits, see this help article for instructions.

For instructions to access IDNotify with your MAX benefits, see this help article.

If you need additional assistance, see this help article and this one for instructions on how to contact TurboTax customer support.