I need to upgrade my account to gain access to a prior return but I’m unable to access Plus. I selected upgrade but then it blocked the Plus option for me. What can I do?

[DoninGA · Accepted solution]

If the Plus option is grayed out then you should already be upgraded to Plus.  Check your fees.  Click on Tax Tools on the left side of the screen.  Click on Tools.  Click on My Fees.

To pay for the upgrade so you can access the prior year online tax returns -

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  On the next page, to pay by credit card, click Pay Now.  On the next screen just click on the Continue button.  The next screen will show a review of your Fees, click on Continue.  Complete the next screen to pay by credit card and click Continue.