Wrong terminology there!
They are support personnel and can be contacted during regular business hours.
Starting out by insulting the people who you are seeking help from is seldom a good idea.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday