Only you can access the returns ... no one at TT can help you ... so can you not get the password from the EX ? Could they send you a copy or PDF if they can still access the account ? Will a transcript or copy from the IRS work ?
You can get a return transcript from the IRS for free : http://www.irs.gov/Individuals/Get-Transcript
For a $50 fee you can get a copy of the return from the IRS: https://ttlc.intuit.com/questions/1901218-can-i-get-a-copy-of-my-tax-return-from-the-irs