756370
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

I need to clear my return but it says "Once you register your tax return, or pay fees, we can no longer clear & start" I have not paid anything what do I do?

@ixoye71   You used the Desktop program for 2021 and need to transfer it into the Online version?  You need to have the file ending in .tax2021 on you computer.  Do you have it?  Are you on Windows or Mac?  You may need to start a new online account to transfer from your computer.  

 

I would buy the Desktop program here, since Online version will be closing soon.

https://turbotax.intuit.com/personal-taxes/cd-download/ 

 

If you use the Online version......

If you used the Desktop program before you may notice several differences and not like the online version. It has less features and no Forms Mode. The Online versions don't have all the same forms so you might have to upgrade to a higher Online version. You can only do 1 return. Your return is only saved online so be sure to save both the .tax2022 data file and the pdf file to your computer when you are done. In case you need to amend in the future or if you need a copy to get a loan or something. You might not be able to access your online return when you need a copy.

 

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question