Please see the following FAQ regarding a refund for TurboTax Online products.
Please use the following link to contact Customer Support for further assistance as we are not able to assist with billing issues over AnswerXchange.
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So only refunds on CD's....what decade are we in? I was on the phone for almost an hour yesterday with a turbo expert and she agreed that my instance of turbo is caught in a loop. She told me that I would be able to get a refund. Turbo has definite flaws that need to be fixed. I would like a my order canceled and refund.