I need help. This app has already decided I get $0 on my return, and has not asked for my 2018 documents. I don’t know what information it is going off of. How do I start a step by step process b

posted

Connect with an expert

1 Reply

I need help. This app has already decided I get $0 on my return, and has not asked for my 2018 documents. I don’t know what information it is going off of. How do I start a step by step process b

It starts at $0 for everyone. If you haven't entered your 2018 information yet, TT has no information and no reason to change your tax liability to anything other than zero.

Still have questions?

Make a post

Manage cookies

Expert does your taxes

Do it yourself

Resources

Support

Expert does your taxes

Do it yourself

Resources

Support

Expert does your taxes

Do it yourself

Resources

Support

Expert does your taxes

Do it yourself

Resources

Support

I need help. This app has already decided I get $0 on my return, and has not asked for my 2018 documents. I don’t know what information it is going off of. How do I start a step by step process b

I need help. This app has already decided I get $0 on my return, and has not asked for my 2018 documents. I don’t know what information it is going off of. How do I start a step by step process b

Get more help

Do you have a TurboTax Online account?

I need help. This app has already decided I get $0 on my return, and has not asked for my 2018 documents. I don’t know what information it is going off of. How do I start a step by step process b

Do you have an Intuit account?

I need help. This app has already decided I get $0 on my return, and has not asked for my 2018 documents. I don’t know what information it is going off of. How do I start a step by step process b

Get more help

Related Content

Thank you for helping us improve the TurboTax Community!

Sign in to Turbotax

File your taxes, your way

Access additional help, including our tax experts

Post your question

Connect with an expert