OK ... to efile the 2018 return you need EITHER the 2017 AGI or the 5 digit PIN you used to represent your 2017 efile signature. If you do not have either then you cannot efile the return. However if you do have one of these items then you must ALSO pass the ID Verification by entering in the 6 digit code sent to you into the program when prompted.
Make
sure to leave the window open that asks you for the code.
If
you close this window and go back after you receive the code, the code will no
longer be valid.
If you need your browser to get
your e-mail, open a new separate window, don't close. Also, make sure
you are using the most recent code and not using a prior one. Every
time that you ask for a code it cancels out all the previous ones that were
sent and only takes the most recent. Please wait a few minutes after each code
request to receive your email. It is not generated instantly.
You
can also request your code via text message. To receive your codes through text please complete the
following:
1. Sign into your account
2.
Select My Account
3.
Select Account Settings
4.
Select the blue Security tab on the left
5.
Select Two Step Verification
6.
Select Turn On
7.
Enter your Phone Number and Password
8. Sign out of TurboTax,
close your browser and sign back in. You should receive a
verification code shortly after signing back into your account.
If
you are still unable to get the code to work through text, choose I forgot my
user ID or password and then choose I
don't know my email address or user ID. You’ll be asked to provide some
information about yourself, and then you’ll be asked a few questions verify
your identity. If that method fails, you’ll get a phone number to contact
customer support.
