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Level 1

Question

I need a live chat agent

15 replies
67 views

No text available

TurboTax Free Edition Online

macuser_22

Alumni - Champ

TurboTax does not have chat.

You can ask your question here is this public forum - it is NOT chat. Do not post any personal information.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

davidrachelgray1

Level 2

I am trying to find out why I did not get stimilus. Turbo tax has all info and IRS says not available?

DoninGA

Level 15

@davidrachelgray1 wrote:

I am trying to find out why I did not get stimilus. Turbo tax has all info and IRS says not available?

Only the IRS controls when and if a stimulus payment is distributed.

Go to this IRS get my payment website - https://www.irs.gov/coronavirus/get-my-payment

If you do not receive any other stimulus payments by January 15, 2021, then the stimulus payment for which you are eligible to receive will be entered on your 2020 federal tax return as a tax credit on Form 1040 Line 30.

The TurboTax program will ask about stimulus payments in the Federal Review section of the program.

FB15

Level 2

Massachusetts State download is for individual tax payer and not for joint. How do I correct.

pambjones

Level 2

I purchased a 2019 filing package for 2019 and entered everything last nite. This morning I can not find it. Need help restoring

Critter-3

Level 15

You must be using the 2019 downloaded version so can you not open the program ? When you closed the file last night you would have been prompted to save the return ... so did you ? If you did not then nothing was saved and you have to start over. If you did then there should be a BIG tile on the home screen to click to open the return ... if not then click on the FILE option in the menu bar (upper left) to look for the file ...

Anonymous

HELLO, LAST YOUR I USED MY TURBOTAX TO DO MY SON’S BED, BATH AND BEYOND TAXES. THIS YEAR I WOULD LIKE TO USE FOR MYSELF. HOW CAN I DO SO? PLEASE ADVISE. THANK YOU.

DMarkM1

Alumni - Intuit

You should start by going here to set up an account.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Nipper

Level 2

I cannot install Turbotax Standard on my personal computer running Windows 10. I have tried everything without success and am becoming Very Frustrated. I have used turbotax for the last 10 years but I'm having doubts now if I want to use it again!

Bob

Critter-3

Level 15

This is the US forum....

Here is the Canada website
http://turbotax.intuit.ca/tax-software/index.jsp

TT Canada Forum
https://turbotax.community.intuit.ca/tax-help

TurboTax Canada Support

https://support.turbotax.intuit.ca/contact/

Critter-3

Level 15

The US program is having some issues with the new 20H2 ... see if this will also work for the canadian version...

Did you try this? Appears the issue is anyone who has Windows Version 20H2 (Start>settings>system>about); this version is installed on all new computers purchased after Oct. 10, 2020) - does that fit you?

Change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
Launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark
Change your resolution back to what is was originally.

applefart

Level 2

My state estimated payment amounts were not correct on the state form. How do I change them?

Cynthiad66

Alumni - Intuit

If you made estimated tax payments in 2020 towards your federal, state, or local taxes, enter them in the Estimated and Other Income Taxes Paid section.

With your return open, search for the term estimated tax payments.
Select the Jump to link.
Choose Start next to the type of estimated tax payment you'd like to enter.
Enter the amount of estimated tax you paid at each of the quarterly due dates.
- If you paid 2019 estimated taxes in 2020, you'll enter just one amount for each state of locality.
Where to enter Estimated Payments

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