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trujii
New Member

I need a live chat agent

 
15 Replies
macuser_22
Level 15

I need a live chat agent

TurboTax does not have chat.

 

You can ask your question here is this public forum - it is NOT chat.  Do not post any personal information.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
davidrachelgray1
Returning Member

I need a live chat agent

I am trying to find out why I did not get stimilus. Turbo tax has all info and IRS says not available?

DoninGA
Level 15

I need a live chat agent


@davidrachelgray1 wrote:

I am trying to find out why I did not get stimilus. Turbo tax has all info and IRS says not available?


 Only the IRS controls when and if a stimulus payment is distributed.

Go to this IRS get my payment website - https://www.irs.gov/coronavirus/get-my-payment

 

If you do not receive any other stimulus payments by January 15, 2021, then the stimulus payment for which you are eligible to receive will be entered on your 2020 federal tax return as a tax credit on Form 1040 Line 30.

The TurboTax program will ask about stimulus payments in the Federal Review section of the program.

FB15
Returning Member

I need a live chat agent

Massachusetts  State download is for individual tax payer and not for joint. How do I correct.

FB15
Returning Member

I need a live chat agent

How to I connect wit live agent to resolve a Turbo Tax download problem

 

Critter-3
Level 15

I need a live chat agent

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

 

 

By chance do you have a new computer (purchased after 10/10/20) or are running Microsoft Version 2H20? 

 

If so try this: 

 

1) change the screen resolution to 800x600 (start>settings>display)

2) launch turbo tax and copy / paste the license code to activate 

3) change the screen resolution back to its original setting. 

 

 

 

 

If you purchased the TurboTax software for tax year 2020 from this website - https://turbotax.intuit.com/personal-taxes/cd-download/

 

Sign onto your download account with the exact same User ID you used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

 

TurboTax minimum system requirements for Windows - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

 

TurboTax minimum system requirements for Mac - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

 

Install TurboTax for Windows - https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...

 

Install TurboTax for Mac - https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/01/...

 

Troubleshoot install for Windows - https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...

 

Troubleshoot install for Mac - https://ttlc.intuit.com/community/installing/help/turbotax-for-the-mac-installation-troubleshooter/0...

 

 

 

pambjones
New Member

I need a live chat agent

I purchased a 2019 filing package for 2019 and entered everything last nite.  This morning I can not find it.  Need help restoring

 

Critter-3
Level 15

I need a live chat agent

You must be using the 2019 downloaded version so  can you not open the program ?    When you closed the file last night you would have been prompted to save the return ... so did you ?    If you did not then nothing was saved and you have to start over.   If you did then there should be a BIG tile on the home screen to click to open the return ... if not then click on the FILE  option in the menu bar (upper left) to look for the file ...

 

file menu download.png

 

 

Anonymous
Not applicable

I need a live chat agent

HELLO, LAST YOUR I USED MY TURBOTAX TO DO MY SON’S BED, BATH AND BEYOND TAXES.   THIS YEAR I WOULD LIKE TO USE FOR MYSELF.  HOW CAN I DO SO?  PLEASE ADVISE. THANK YOU.

 

DMarkM1
Employee Tax Expert

I need a live chat agent

You should start by going here to set up an account.   

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Nipper
Returning Member

I need a live chat agent

I cannot install Turbotax Standard on my personal computer running Windows 10. I have tried everything without success and am becoming Very Frustrated. I have used turbotax for the last 10 years but I'm having doubts now if I want to use it again!

 

Bob

Critter-3
Level 15

I need a live chat agent

This is the US forum....

Here is the Canada website
http://turbotax.intuit.ca/tax-software/index.jsp 

TT Canada Forum
https://turbotax.community.intuit.ca/tax-help

 

TurboTax Canada Support 

https://support.turbotax.intuit.ca/contact/

Critter-3
Level 15

I need a live chat agent

The US  program is having some issues with the new 20H2 ... see if this will also work for the canadian version...

 

 

Did you try this?  Appears the issue is anyone who has Windows Version 20H2 (Start>settings>system>about); this version is installed on all new computers purchased after Oct. 10, 2020) - does that fit you? 

 

  • Change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
  • Launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
  • Change your resolution back to what is was originally. 

 

Leland1918
Returning Member

I need a live chat agent

My state estimated payment amounts were not correct on the state form.  How do I change them?

 

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