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srlowe1993
New Member

I made a new account. Because I'm locked out of old one. I need last years tax info. How do I get unlocked?

 
3 Replies
DaveF1006
Employee Tax Expert

I made a new account. Because I'm locked out of old one. I need last years tax info. How do I get unlocked?

You will not be able to access your 2018 Tax return from your new account you created. Please click here and follow the steps exactly how they are outlined in this link to recover last year's return.  

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sleven2242
New Member

I made a new account. Because I'm locked out of old one. I need last years tax info. How do I get unlocked?

I can't use account recovery. My I'd is expired and honestly I'm not in a position to replace it.

LeonardS
Expert Alumni

I made a new account. Because I'm locked out of old one. I need last years tax info. How do I get unlocked?

This link to the TurboTax page Account Recovery Request for your TurboTax Account has information on how to recover your TurboTax account.  

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**Mark the post that answers your question by clicking on "Mark as Best Answer"

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