I'm trying to file my return but the page has gibberish and I can't move forward

jernjef123 · ‎January 31, 2024

Screen says: ALI being set to

anyone getting this?

CatinaT1 · ‎February 1, 2024

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.

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RachelW33 · ‎February 6, 2024

For anyone still having this issue, it would be helpful If you could send us a diagnostic file that has your numbers but not your personal information so that we can take a closer look.

@jernjef123

Here are the instructions to create a diagnostic file in TurboTax Desktop (CD/Download):

Click on Online in the top left menu of TurboTax CD/Download for Windows
Select 'Send Tax File to Agent'
Write down or send an image of your token number in this thread

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**Mark the post that answers your question by clicking on "Mark as Best Answer"

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I'm trying to file my return but the page has gibberish and I can't move forward