turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I'm to file my taxes on the turbo but it keeps sending to to deluxe package! how do I fix this!

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
JennW
New Member

I'm to file my taxes on the turbo but it keeps sending to to deluxe package! how do I fix this!

Hi there--

Thanks for being a TurboTax customer. If you started with the Federal Free Edition product and are being upgraded to Deluxe, you very likely need the Deluxe program to properly file your return. The Federal Free product does not cover all the forms and schedules that are required for all tax situations and the program will trigger you to move up to Deluxe as the situations are encountered. 

The first link below will provide directions on how to clear and start over if you wish to give that a try. But first I would recommend reviewing the product guide link to be sure of the product needed for your situation.

I hope this helps

JW

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies