867134
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I'm starting to file my return today on this Extens deadline. I logged in, but TurboT says I haven't filed any returns yet. Have used T.T. for yrs. Is Acct compromised?

T.T. showed an unfamiliar user ID on my phone number login. It showed my correct address, though we have had two in the past year.
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply

I'm starting to file my return today on this Extens deadline. I logged in, but TurboT says I haven't filed any returns yet. Have used T.T. for yrs. Is Acct compromised?

filing an extension is not filing a tax return ... the program would show nothing filed yet. 

 

You have to sign onto your 2018 online account using the exact same user ID you used to create the account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.     https://myturbotax.intuit.com/account-recovery/

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question