I'm not getting a refund why do I have to pay turbotax?

[mesquitebean]

You are paying TurboTax to use their website software to prepare your return.   A return may have a tax refund, or it may have a tax amount due, but there's still a fee for preparation in the paid editions like the Online Premier you appear to be using.    Fees are not based on whether there is a refund or not.

[hooah2018]

Your software failed to let me know I owed money for school. Will not use again

[mesquitebean]

I'm a fellow user.  It's not my software.  

"failed to let me know I owed money for school"
With no info provided, I don't know what that means, but there are other users who can help you with student education topics.  TurboTax is self-preparation software.  It can only use the info that one enters.

 This thread is already in the answered section and doesn't show up to the whole forum as needing help.   If you need any help with that topic or have any question about education expenses, you will need to start a new thread at the link below and explain your situation, and someone familiar with that topic can help you.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/new">https://ttlc.intuit.com/questions/new</a>

When you go to the form at the link, the first box is for a summary of your question, like a title, and is limited to 170 characters..  If you need more room, lower on the form you will come to another box with plenty of room to enter details.  This is a public Internet forum, so don't post any personal info.