I'm getting the following. We could not e-file your return for the following reason: Our records indicate that you are not entitled to e-file one or more formsets.

Support computer answering service won't put me through to a live person.

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Try using a different browser. If that doesn't work, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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Do you have an Intuit account?