I’m getting error code 630 when required to activate TurboTax again after it updated and when trying to launch again

[Irene2805]

To resolve this issue, you can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link:  https://support.turbotax.intuit.com/contact/
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

[mfair312]

I spend an hour + on the phone on 2 different occasions with your support and they had no idea how to resolve this issue, wouldnt escalate to the next level engineer. basically offered a refund, take it or leave it, to go away. Oh and by the way Sams club would not take it back because it was opened. your email didnt help at all. worst customer support experience in recent memory. 

[mosermorse]

Sounds like my experience. We finally put TT on a newer computer and it worked. We were able to email the file with the mostly finished return from the computer with issues to the newer one, and open it and finish our taxes. Because I'd been able to save and open TT and have it update a few times before I got the 630 error, I think it was an update to TT that caused the issue with older computers. 

If your newer computer doesn't have a CD reader, you can use the online download like we did. However, in order to get that free, we did have to contact customer service.  Definitely do this by following the steps on TT under error 630 and hopefully get tech help on your first call. That was the best person of the 3 I talked to. Ask for download if you have another computer it as soon as you can in your conversation with customer service.  It's NOT the CD; I couldn't use the downloaded version on mine either. 

It was very frustrating that they would not give me a higher level tech service person.  Their own site says to contact tech service if you have this issue. Next year I may use the online version as they gave me that finally, but I would have had to start over, so transferring it to another computer was great.  Or I'll use our newer computer, but my hubby usually is using it for business.  could have an issue with it next year!

Maybe it will help for you to tell TT someone had a similar experience and how it was resolved?

[lt_sd]

Got this error today.  Spent 45 minutes with on phone with support at Intuit.  Couldn't resolve even though we tried to reinstall and use a new license code.  The problem was fixed when I updated windows and restarted my machine. Hope this helps.

[snyder698]

I wasted 1.5 hrs today on 2 seperate calls. They can't fix this. Makes me rethink turbotax after using them for my entire working career. 

[CassLO]

I would suggest trying a different computer if you have access to one. I have found other customers resolved this issue by simply switch computers.

Please see this TurboTax FAQ for assistance with error code 630. Be sure to read the entire FAQ as it has information on how to contact us at the very bottom, if your issue remains unresolved

[RBINSHTOK]

Finally figured out exactly what the issue is.  When I installed TT, I had a microSD card installed in my laptop card reader slot.  That got removed at some point...then weeks later when I wanted to resume my taxes, I get stuck in the endless loop of error 630!  I simply installed the microSD card reader (and a random card) back into the laptop reader slot...rebooted machine...and voila, TT started immediately without any error!  TT, GIVE ME A FRIGGIN BREAK!  I spent two hours on the phone with you to resolve this issue and NOTHING.  I had to look at the community forum to figure this out.

[aw134509]

SMH,  

[jackgiesler]

Support asked me if any USB drives were connected.  I removed the only drive connected and 2020 Turbo Tax immediately loaded and never asked again for the license code.  Try removing any thumb drives and if that doesn't work, remove any other USB connections except for keyboard and mouse.

[Cardinal65]

I have an older computer (custom built and added to over the years), run Windows 10, and had this same issue.  I purchased the download from Amazon.  I installed and uninstalled at least 5 times.  I downloaded twice (thinking there was a corrupted download).

Finally, after running the most recent install, I went directly to the program directory where I installed the application (for me:  F:\Program Files(x86)\TurboTax\Deluxe 2020\32bit), I selected the TurboTax application (file type = Application) and then selected to "Run as administrator" (for me you get this option using the left-click button on the mouse, but I run a left-handed mouse).  

Boom - the Activation screen loaded and I was able to enter my activation key from Amazon.  Appears to be working now.

[angelicachapa]

I HAVE BEEN KICKED OUT OF THE PROGRAM OR HAVE BE ASKED TO UPDATE AND THAT IS WHEN I AM HAVING THE PROBLEMS.

I INSTALLED IT ON JUST 2 COMPUTER AND ONE IS BROKEN.

IT KEEPS ASLKING THAT I PUT MY LICENSE CODE

HELP!!!!!!