I keep getting this error "Oops. We’re having a little trouble processing your billing information. Please select "contact us"

Forum|Forum|4 years ago
April 11, 2022
5 replies
70 views

I am unable to pay my taxes

TurboTax Premier Online

HeatherPLO

Level 14

Please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

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motihabermanAuthor

Level 2

Hi,

I am still unable to pay for my taxes. This did not solve the problem

ChondelLO

Level 12

For one-on-one assistance with this experience, please visit the link below for help from Customer Support. @motihaberman

How do I contact TurboTax?

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Gl313

Level 2

After MANY hours on the phone with TurboTax reps - who were all very nice, but unsuccessful in identifying a fix for my issue - I finally independently found a fix in a forum that worked for me. At the registration screen, I entered a nonsense address as follows: I put a random number and letters in the street address field, random letters in the city field, my actual state in the state field, and the first five digits of my actual zip code in the zip field. I hope this works for others as well and saves them the many hours I wasted trying to fix TurboTax's platform glitch.