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Level 1

Question

I just purchased the desktop version advantage

Forum|Forum|1 year ago
February 2, 2025
2 replies
12 views

I just purchased my desktop advantage and when I tried to download i received this message:

Whoops! We hit a snag loading your data. Please try again.

I tried to see if my PC has system that is compatible but that link took me to an error as well.

TurboTax Business Windows

Level 2

Identical problem. No download in the queue after accurate authentication. Where's my purchased product??

Level 15

@billhanse1949 Did you get charged? Did you get an email with the 16digit License Code?

Where to find the License Code
https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US?uid=luqgvzrd

If you are having trouble going to installturbotax.com, you can go here to start the download
https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax

2024 & 2025 Turbo Tax Desktop Download System Requirements. For 2025 you will need Windows 11 or later or Mac OS Sonoma 14 or later (newer). Click on the 2025 tab at the top.
https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements