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jpahdan
New Member

I just purchased a 2023 Home & Business software disk from Costco .. I cannot load the CD - How can I load the program? the CD does not load

It is a brand new CD
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1 Reply
MonikaK1
Expert Alumni

I just purchased a 2023 Home & Business software disk from Costco .. I cannot load the CD - How can I load the program? the CD does not load

Try these troubleshooting steps (for Windows):

 

  • Run the Windows System File Checker tool to repair missing or corrupted system files.
  • Download and install the latest Microsoft Visual C++ redistributable package (x86) on your machine (required by the TurboTax software), and then relaunch TurboTax.
  • Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
  • Restart your computer in Selective Startup Mode, and then install TurboTax.

See this help article for more information.

 

 

 

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