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I have tried every form of payment and it will not accept anything. Anyone else experienced this?

 
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3 Replies
Cynthiad66
Expert Alumni

I have tried every form of payment and it will not accept anything. Anyone else experienced this?

Step 2 of E-filing Looping   Some TurboTax Online customers may experience a looping behavior during final review or after entering their driver’s license or other ID info in the File section of their return. Some customers may also get the error message "Hmm, looks like we hit a slight snag in this section" in these areas.
We’re currently working to resolve this issue.
For a potential fix, we recommend going back through the three review sections one at a time:
Note: If your TurboTax navigation looks different from what’s described here, learn more.
 

  1. Select Federal from the left menu, then Federal Review to begin the federal review process.
  2. Select State from the left menu, then State Review to begin the state review process.
  3. Select Review from the left menu, then Check my info to begin the final review process.

If the looping behavior continues after following these steps, we recommend filing an extension for your federal and state returns and paying any taxes due before the filing deadline (April 15, 2024). This will help you avoid any late fees or penalties in the event this issue isn't resolved by the deadline.

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I have tried every form of payment and it will not accept anything. Anyone else experienced this?

I continue to get the following error when trying to make a payment.  I have tried several forms of payment and it continues to give me this:

 
Payment error
Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you
CatinaT1
Expert Alumni

I have tried every form of payment and it will not accept anything. Anyone else experienced this?

Please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
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