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Step 2 of E-filing Looping Some TurboTax Online customers may experience a looping behavior during final review or after entering their driver’s license or other ID info in the File section of their return. Some customers may also get the error message "Hmm, looks like we hit a slight snag in this section" in these areas.
We’re currently working to resolve this issue.
For a potential fix, we recommend going back through the three review sections one at a time:
Note: If your TurboTax navigation looks different from what’s described here, learn more.
If the looping behavior continues after following these steps, we recommend filing an extension for your federal and state returns and paying any taxes due before the filing deadline (April 15, 2024). This will help you avoid any late fees or penalties in the event this issue isn't resolved by the deadline.
I continue to get the following error when trying to make a payment. I have tried several forms of payment and it continues to give me this:
Please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service
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