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robertfentonlaws
New Member

I have purchased a copy of Home & Business Turbotax. However, the download fails to open.

 
1 Best answer

Accepted Solutions
VolvoGirl
Level 15

I have purchased a copy of Home & Business Turbotax. However, the download fails to open.

Sorry looks like you are posting from Mac OS 10.10.  You need OS 10.11.6.  You need to upgrade you Mac or you can get a refund and then you can use the online version here, https://turbotax.intuit.com/personal-taxes/online/ 

Mac System Requirements https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software 

Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 7 days a week 5AM-9PM Pacific time https://support.turbotax.intuit.com/contact/ 

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1 Reply
VolvoGirl
Level 15

I have purchased a copy of Home & Business Turbotax. However, the download fails to open.

Sorry looks like you are posting from Mac OS 10.10.  You need OS 10.11.6.  You need to upgrade you Mac or you can get a refund and then you can use the online version here, https://turbotax.intuit.com/personal-taxes/online/ 

Mac System Requirements https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software 

Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 7 days a week 5AM-9PM Pacific time https://support.turbotax.intuit.com/contact/ 

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