TurboTax follows a defined sequence of events to collect unpaid fees for our services. However, if you read step 2, below, there is some time built into the collection process, and you can ask for a deferment by following the procedure outlined in our emails.
If you get hit with a refund offset, what's left over might not be enough to cover your fees. Here's what happens next:
- We'll send an email with instructions on how to pay your TurboTax fees (minus the Pay With My Refund fee, if any) by a certain date.
- If the fees remain unpaid by the specified date, we'll send two more
followup emails asking that you either pay or request a deferment to
prevent the fees from being automatically debited from your bank
account.
- Finally, if you still haven't paid by the requested date, we’ll send
a final email letting you know that we're debiting the fees (minus the
Pay With My Refund fee, if any) and that the auto-debit process cannot
be stopped.
The same sequence of events occurs if the IRS is still holding your
refund 36 days after your original estimated refund date, except that
we'll also debit the Pay With My Refund fee (if any) in Step 3.
How do you justify debiting my account?
