I have listed our contact information below and some information that may help with checking if your return was filed and if it was not, how to complete it, under the "No Record Found" link.
To verify you have filed your return, check your e-file status. Make sure to wait at least 24 hours before checking your e-file status after filing.
If your e-file status shows "No Record" please click here - "No Record Found" when looking up your e-file status at turbotax.com You would receive an email with a order number when you pay your TurboTax fees but that is not confirmation of your return being e-filed. When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.
If you find your return shows to mail and print your return, rather than e-file, you can change this and submit your return. Please see the TurboTax FAQ below, if this is the case.
How do I change from mail to e-file in TurboTax Online?
You can contact us at (800)446-8848 5am to 9pm Pacific.
