I have download file, but could not launch it, so I could not install my Turbotax software.

[JohnW152]

See I need help installing my software in the TurboTax Help article Troubleshoot TurboTax Desktop for Windows issues for guidance.

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[erenteria5]

I’ve downloaded my 2023 file but not able to access it.

[DawnC]

Do you have the 2023 desktop software installed also?   You need the software and your tax file to view the return?   Are you trying to amend?    @erenteria5 

Troubleshoot TurboTax Desktop for Windows issues

[VolvoGirl]

@erenteria5   What file did you download?  You need the pfd file to open and view your return.   If you downloaded the .tax2023 data file you need the 2023 Desktop program installed to open it.  You can call in and ask to have the Desktop program put into your account and the 16 digit License Code so you can open it.