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I have a suspicious situation with Green Dot, I'm worried about them. How on earth can they ask you to send a Picture ID with personal identifying things,They are NOT Gov

 
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4 Replies

I have a suspicious situation with Green Dot, I'm worried about them. How on earth can they ask you to send a Picture ID with personal identifying things,They are NOT Gov

Due to banking law changes after 9/11, banks are sometimes required to verify your identity before opening an account for you.  To get your refund on a Turbo brand Green Dot card, or to pay your Turbotax fees out of your refund, Green Dot must open a bank account in your name to receive the money.  If you don't want to verify your identity, Green Dot will probably be required to send your refund back to the IRS, who will then mail you a check in 4-8 weeks.

I have a suspicious situation with Green Dot, I'm worried about them. How on earth can they ask you to send a Picture ID with personal identifying things,They are NOT Gov

Ok that makes sense but I didn't know green dot sent me the card, that part was scary, I had to look real close to the back of the card to even see a tiny tiny logo.  I don't have a problem with the ID part, just who suddenly asked for it!!  Thank you for explaining. But still Turbo Tax should explain that more precisely ... I'm going to a CPA person next year and from now on out.  Its just easier to go to a local person for your taxes I think then turbo tax, every year the site looks different. I selected to file for free and got slammed for money, I could have just gone to a local person and paid them for less and it would have been more accurate, my taxes I mean. Thanks again for answering, its just unnerving that turbo doesn't tell you about green dot, or show you so you actually see it, you can casually mention it but to let the customer know, YES its green dot and YES when you use it you share your ID with them. Then these questions wouldn't come up in the first place. Green Dots logo is so tiny on the card, on the back too. People worry about identity theft. And that is what came to my mind when this occurred, that someone was trying to get my ID. Thanks again.

I have a suspicious situation with Green Dot, I'm worried about them. How on earth can they ask you to send a Picture ID with personal identifying things,They are NOT Gov

IRS said that they verified who I am, my photo ID, my Social, My Birth Certificate etc, Green Dots Auto System failed in identifying me, so IRS wants Turbo to send my refund back to them so they can reissue me a paper Check. Who do I talk to about this. Because Green Dot evidently has problems with the automated verification system. I hours uploading my photo ID because they kept saying take it when flat, which I did each time, or take it with a black background. I think I tried to upload 50 times or more and it kept saying do it over and over and over... Finally it took but obviously it doesn't know how to read cards.. So I called the IRS personally and they verified me and they said my refund is on the way. I told them about Green Dot closing my account, the IRS said that Green Dot NEEDS to return the refund to them so they at the IRS can send it to me..... Who is in charge on Turbo Tax?  So I can talk let them know what the IRS said.......

I have a suspicious situation with Green Dot, I'm worried about them. How on earth can they ask you to send a Picture ID with personal identifying things,They are NOT Gov

Same thing

They are frauds

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