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mamapratt41
New Member

I have a different account with you and I accidently made a new account is there any way I can get into my other account? i want to access my other turbo tax account please

 
1 Reply
WilsonTR
New Member

I have a different account with you and I accidently made a new account is there any way I can get into my other account? i want to access my other turbo tax account please

Please see the below information to access your other TurboTax account:

At the end I also posted how to have it look you up by SSN.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.  If you try using your email address, and you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If you still can't access your account after all that, here's how to phone TurboTax Support when they open in 2 hours.

Use the form at this link to be assigned a phone number. The number will not display when they are closed.  This time of year they are open 5AM-9PM Pacific (8AM-12 Midnight Eastern.)

https://support.turbotax.intuit.com/contact
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