I have a CD version of Premier. However, my MacBoo...
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hwachawatson
New Member

I have a CD version of Premier. However, my MacBook Pro is too old for Mojave and can’t run 2019 Premier without Mojave. I have an iPad. How can I use the CD license to use on the iPad?

 
3 Replies
xmasbaby0
Level 15

I have a CD version of Premier. However, my MacBook Pro is too old for Mojave and can’t run 2019 Premier without Mojave. I have an iPad. How can I use the CD license to use on the iPad?

Sorry---desktop software cannot be used on an iPad.  It can only be used on a full PC or Mac.   If you cannot upgrade your OS to support 2019 Premier then you could use online TT instead of desktop.  Did you purchased the software from TT?

 

Call customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
btosto
New Member

I have a CD version of Premier. However, my MacBook Pro is too old for Mojave and can’t run 2019 Premier without Mojave. I have an iPad. How can I use the CD license to use on the iPad?

Why wasn't I informed of the incompatibility of TT2020 with older Mac OS?

If this can't be resolved. I need a refund ASAP. 

DoninGA
Level 15

I have a CD version of Premier. However, my MacBook Pro is too old for Mojave and can’t run 2019 Premier without Mojave. I have an iPad. How can I use the CD license to use on the iPad?


@btosto wrote:

Why wasn't I informed of the incompatibility of TT2020 with older Mac OS?

If this can't be resolved. I need a refund ASAP. 


TurboTax minimum system requirements for Mac - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

 

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

 

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