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You will need to contact TurboTax support and speak to a support agent to get the online account deactivated. Once you have a case number then use this TurboTax support FAQ
- https://ttlc.intuit.com/questions/2930711-account-deactivation-verify-your-identity
See this TurboTax support FAQ for a contact link and hours of operation
- https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Alternatively, you can simply delete any information that has been entered in your new account and just leave it inactive. If you have already begun to enter your information in your new account please follow these steps:
This will remove any information entered.
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