I cant transmit my return. When I click the orange button, nothing happens.

[mesquitebean]

This may be a browser issue.  Sometimes using a different browser will correct it.

Or log out and empty the browser Internet cache.  Close the browser and reopen it. Then try your Chrome in private browsing mode.  ; i.e., a private window (incognito mode).   If that doesn't help, then try a different browser to see if it recurs.

[GabiU]

@karenor120 Did you have any luck filing ?

[karenor120]

Thanks @vinceseese that was exactly it! I had to wait a day, and try while at work. (same computer, and browser though) The CAPTCHA did NOT show up at all when I was trying the other night. But when I tried again, the CAPTCHA was there this time... haha

[GabiU]

Thank you for responding and letting us know! 🙂 Have a great weekend!

[insyderz92]

I refreshed the page, and then the captcha box appear

[blankpage77]

I hate this new feature. Like a bot would have made it through all the previous screens.

[mesquitebean · Accepted solution]

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

• First, simply refresh the page in your browser and see if that changes anything.
  
• If not, then log out and clear your browser Internet cache.
• Close the browser and reopen it.
• Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
• Log in and try again.
• If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
• Log in with the private window (again making sure cookies are allowed) and try the efile again.
  

If that doesn't work, see if a different browser (with cookies allowed) will solve it.

A user reported that when nothing else worked, he was able to solve it using a wired Ethernet connection, which implies some wireless setting was interfering.

A couple of foreign users had to set up a VPN to get it to work around their country's Internet system.

[tensovargaz]

I was having this same problem. The missing CAPTCHA was the issue. Opened the window in "incognito" mode and it worked perfectly.

[GabiU]

Thanks for letting us know!! 🙂

[klg1964]

didn't for me

[mesquitebean]

klg1964
Did you try all the suggestions above, including trying other browsers?   I don't have any other suggestion.

Maybe @TurboTaxGabi has something to suggest.   Or we can tell you how to reach Customer Support if you are using PLUS or higher.

FAQ:  How do I contact TurboTax?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3401489">https://ttlc.intuit.com/questions/3401489</a>

[vinceseese]

Took me a while to look at the page - I even tried turning off popups (it wasnt that).  There is a stupid "I am not a robot" CAPTCHA on the page.  You have to check the box, then you can click.  It didn't warn or say anything when I didnt check it, the page just sat there til I figured that out.

[GabiU]

Thanks for the information! Where on the page did you see that?

Again, thank you for participating on AnswerXchange to help solve this problem for multiple users!!
Have a great weekend!  @vinceseese

[mpmurphy00]

Helpful answer. After reading this, I observed that I didn't have a CAPTCHA box. I was using SRWare Iron browser, a spinoff of Chrome. I closed this and logged back in with the latest Firefox. From there I could finish the form.