If your credit card was out of date
and you didn't fix it early enough you have now missed the 2017 program window
and making any changes now will only effect the 2018 program sent out next
November. If this is so then all you can do now is buy the 2017 program either
directly from Turbo Tax or another reputable retailer.
If
you are an Advantage subscriber and did not receive an email that your software
was available in November, then you need to check your subscription information
for correct email address, credit card information, etc. Was your credit
card showing a charge for the software in November?
See
this TurboTax support FAQ for checking or updating the Advantage subscription
- https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-info-in-my-turbotax-advanta...
Use
this website to check on any orders or payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp
If
a 2017 order is shown on the order status website, then sign onto your download
account with your Advantage user ID and password to download the software
- https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
If
a 2017 order is not shown in the order status website and you want the 2017
desktop CD or Download, go to this website to purchase one of the 2017 desktop
editions - https://turbotax.intuit.com/personal-taxes/cd-download/
