Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
sarabrugam-gmail
Level 1

I got the email that my Form 14039, Identify Theft Affidavit is ready. I cannot get it to download into my account. I have updated my software over and over!

 
3 Replies
Kdf0923
New Member

I got the email that my Form 14039, Identify Theft Affidavit is ready. I cannot get it to download into my account. I have updated my software over and over!

Did you find out how to access the form in the program?

NashayLO
Intuit Alumni

I got the email that my Form 14039, Identify Theft Affidavit is ready. I cannot get it to download into my account. I have updated my software over and over!

Here are some other steps you can do, to update your software, Troubleshoot TurboTax for Windows updating issues

 

Also, try a Manual Update, Manually Update TurboTax for Windows Software (Bas...

 

If all else fails, call TurboTax for a new download, What is the TurboTax phone number?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
sarabrugam-gmail
Level 1

I got the email that my Form 14039, Identify Theft Affidavit is ready. I cannot get it to download into my account. I have updated my software over and over!

Nope. I deleted the form and will do it manually. When I contacted support at TurboTax, they told me this is just an extra form and not one that is needed for filing. It never updated and I even tried to do it again. Something is wrong with their system. I couldn't just wait around. I wanted to get my info in so I deleted the form and will take care of things on the side. I am disappointed in how this form should be there and never was really there when needed. Also, when I contacted Turbotax, it isn't important. If it isn't important, why have it as a step in the program?

Dynamic AdsDynamic Ads
Privacy Settings
v