I get "Your payment has been declined. Please use a different card or another form of payment." whenever I try to pay for TurboTax
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New Member

I get "Your payment has been declined. Please use a different card or another form of payment." whenever I try to pay for TurboTax

Whenever I try, I immediately get both a charge and a reversal transactions on my bank account.

I called the bank, and they say they aren't rejecting it, it's the merchant (Intuit) who is charging and reversing)

6 Replies
Level 15

I get "Your payment has been declined. Please use a different card or another form of payment." whenever I try to pay for TurboTax

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.


Level 15

I get "Your payment has been declined. Please use a different card or another form of payment." whenever I try to pay for TurboTax

@me     .....is asking from Brazil

Is this a USA Bank credit card with a USA Billing address?
*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
New Member

I get "Your payment has been declined. Please use a different card or another form of payment." whenever I try to pay for TurboTax

Yes, US card and US address
Level 15

I get "Your payment has been declined. Please use a different card or another form of payment." whenever I try to pay for TurboTax

On your return ... in the program ... do you have the same billing address listed in the MY INFO section ?   If not change it until you can get past the billing screen ... then go back and put in the foreign address before you file.
New Member

I get "Your payment has been declined. Please use a different card or another form of payment." whenever I try to pay for TurboTax

Thanks for the suggestion, but changing the address on "My Info" didn't fix it
Level 15

I get "Your payment has been declined. Please use a different card or another form of payment." whenever I try to pay for TurboTax

Are you able to phone TurboTax Support in the USA?  It will not be a free number internationally, so be mindful of charges if you are on hold.  The phone number is displayed in this FAQ:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>

Or  if you can't use phone support, you can contact a TurboTax Support agent directly using private messaging at Facebook or Twitter.  It is manned and womanned Monday-Friday 5AM-5PM Pacific (8AM-8PM Eastern.)

<a rel="nofollow" target="_blank" href="https://www.facebook.com/turbotax">https://www.facebook.com/turbotax</a>
or
<a rel="nofollow" target="_blank" href="https://twitter.com/TeamTurboTax">https://twitter.com/TeamTurboTax</a>
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