I get "Your payment has been declined. Please use a different card or another form of payment." whenever I try to pay for TurboTax

[me13]

Whenever I try, I immediately get both a charge and a reversal transactions on my bank account.

I called the bank, and they say they aren't rejecting it, it's the merchant (Intuit) who is charging and reversing)

[Critter]

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

[SteamTrain]

@me     .....is asking from Brazil

Is this a USA Bank credit card with a USA Billing address?

[me13]

Yes, US card and US address

[Critter]

On your return ... in the program ... do you have the same billing address listed in the MY INFO section ?   If not change it until you can get past the billing screen ... then go back and put in the foreign address before you file.

[me13]

Thanks for the suggestion, but changing the address on "My Info" didn't fix it

[mesquitebean]

Are you able to phone TurboTax Support in the USA?  It will not be a free number internationally, so be mindful of charges if you are on hold.  The phone number is displayed in this FAQ:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>

Or  if you can't use phone support, you can contact a TurboTax Support agent directly using private messaging at Facebook or Twitter.  It is manned and womanned Monday-Friday 5AM-5PM Pacific (8AM-8PM Eastern.)

<a rel="nofollow" target="_blank" href="https://www.facebook.com/turbotax">https://www.facebook.com/turbotax</a>
or
<a rel="nofollow" target="_blank" href="https://twitter.com/TeamTurboTax">https://twitter.com/TeamTurboTax</a>