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lizutley
New Member

I get to step 2 ' your refund info' complete this section then get into step 3 ' efile' and once I decline sharing my info with a third party it starts step 2 over again.

I have completed the review process and it says I'm good to go. I've tried to go through step 2 & 3 6 times under the 'File' section and keep getting kicked back to step 2.
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I get to step 2 ' your refund info' complete this section then get into step 3 ' efile' and once I decline sharing my info with a third party it starts step 2 over again.

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