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hawkman
New Member

I get an error when trying to upload 2016 tax return from my computer that was created with Turbox Tax desktop version. Also tried a PDF and no dice.

 
4 Replies
DoninGA
Level 15

I get an error when trying to upload 2016 tax return from my computer that was created with Turbox Tax desktop version. Also tried a PDF and no dice.

What is the error when trying to transfer the 2016 tax data file to the 2017 online edition?
hawkman
New Member

I get an error when trying to upload 2016 tax return from my computer that was created with Turbox Tax desktop version. Also tried a PDF and no dice.

It says the file is either not prior year return on it is corrupted. I opened it up in TurboTax 2016 desktop app to be sure and it is 2016 data and the file is fine. Also resaved it and still doesnt want to upload.
BobNJ
New Member

I get an error when trying to upload 2016 tax return from my computer that was created with Turbox Tax desktop version. Also tried a PDF and no dice.

Is there an actual solution?  I just spoke with Support, who told me that the "solution" is to enter previous year's info manually, or buy the CD/Download product.
DoninGA
Level 15

I get an error when trying to upload 2016 tax return from my computer that was created with Turbox Tax desktop version. Also tried a PDF and no dice.

If the tax data file for 2016 opens in the 2016 desktop program but you still get the error when trying to transfer to the online edition, then this needs to be diagnosed by TurboTax support.

Support opens on Monday at 5am Pacific time.  Support is open 7 days a week starting on January 8 from 5am to 9pm Pacific time

Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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